1. Scope and who we are
This Privacy Policy applies to the Ghost Inventory Android app, the Ghost Technologies website and product-support communications. “Ghost,” “we” and “us” refer to Ghost Technologies. Contact us at support@ghost-technologies.net.
2. Information Ghost may handle
Account and authentication information
- Email address, account identifier, authentication status and account timestamps.
- Information needed for sign-in, confirmation, password reset, session restoration and security.
- Acceptance versions and timestamps for the Terms and Privacy Policy, plus the user’s separate optional marketing-consent choice.
Inventory and property content
- Property and room records; item names, categories, condition, values, descriptions, brands, models and serial or VIN information.
- Photos, receipts, warranties, appraisals, certificates, ownership records, repair estimates, notes, walkthrough videos or extracted review frames, and generated reports that the user chooses to save.
Operational, diagnostic and billing information
- App version, device model, Android version, plan, usage allowances, storage usage, record or attachment counts, and synchronization timestamps needed to operate the service.
- Error details and attachments that the user deliberately includes in a support or bug report.
- Google Play product identifiers, purchase tokens, entitlement status, renewal or expiration information and related billing metadata. Ghost does not receive the complete payment-card number from Google Play.
3. How information is used
- Authenticate accounts and restore account sessions.
- Store and organize records the user creates.
- Generate Summary and Full Evidence Reports and show documentation-readiness guidance.
- Process images or selected walkthrough frames the user intentionally submits for AI analysis.
- Verify subscriptions, apply plan limits, restore paid access and administer the shared Free monthly report allowance.
- Provide encrypted Ghost Cloud backup and restore for eligible plans.
- Record legal acceptance and the separate optional marketing preference.
- Respond to support, security, privacy and deletion requests; prevent abuse; and troubleshoot failures.
Ghost Technologies does not sell personal information and does not use private-vault content for targeted advertising.
4. Local vault and encrypted Ghost Cloud
Free-plan inventory is stored locally on the user’s device and does not include Ghost Cloud backup. Eligible paid plans can upload encrypted vault content and attachments to private cloud storage. The launch build is designed to encrypt sensitive private-vault data on the device before upload.
Ghost may retain limited readable operational metadata needed to run the service, such as account status, plan, usage counters, storage totals, app version and timestamps. Ghost Technologies does not store a server-side key intended to decrypt the private-vault backup.
Users remain responsible for device security, account credentials and independent copies of irreplaceable documents.
5. Recovery passphrase and encrypted access
The recovery passphrase is created and handled on the user’s device. Ghost Technologies does not store, retrieve or display the plaintext recovery passphrase.
A user can replace a lost or compromised recovery passphrase only from an already unlocked vault or trusted unlocked device after biometric, device-credential or account-password re-authentication. The replacement flow re-wraps the same vault key, and the previous recovery passphrase becomes invalid.
The user must securely save the replacement passphrase. If the valid passphrase is lost and no usable unlocked vault or trusted unlocked device remains, encrypted cloud content may be permanently inaccessible. The Ghost account password alone cannot decrypt the vault.
6. AI Scan and AI-assisted Walkthrough processing
AI features are optional and begin only after a signed-in user deliberately starts analysis. For AI Scan, Ghost compresses and sends the selected item image, requested detail level, image dimensions and currency preference through Ghost’s protected service function to an AI service provider. A scan allowance is reserved when upload and analysis begin.
For AI-assisted Walkthrough, the app can extract two still frames from a user-selected room video and submit those frames through the same item-photo analysis service. This can use up to two scan credits, as disclosed in the app. The original walkthrough video is not automatically sent as part of normal key-frame analysis.
AI results can be incomplete or inaccurate. Users must review suggested details and value guidance before saving. Ghost does not automatically attach unrelated inventory records, property addresses, receipts, warranties, reports or encryption keys to a normal AI request.
7. Demo Mode
Demo Mode uses sample content in a read-only environment that remains separate from the user’s real account and private vault. Demo actions do not create permanent records, upload demo inventory to Ghost Cloud, make purchases, consume real AI credits or use the Free monthly report allowance.
Demo report previews and AI examples are generated from sample data and are not user records.
8. Google Play subscriptions
Subscriptions are purchased and managed through Google Play. Google Play processes payment-account details and may provide Ghost with purchase tokens and subscription status so entitlement can be verified. Ghost stores the verified plan and entitlement state associated with the account.
Subscriptions renew automatically until cancelled through Google Play. Uninstalling Ghost Inventory or deleting the Ghost account does not automatically cancel the Google Play subscription.
9. Website and support communications
This website package does not include advertising trackers or analytics scripts and does not intentionally set tracking cookies. Hosting infrastructure may process basic network information such as IP address, browser type, requested page and timestamps for security and delivery.
When a user contacts support, Ghost receives the email address, message and any attachments the user deliberately sends. The in-app bug-report flow may prepare device and app-version details, but it is designed not to automatically attach inventory content, property addresses, photos, receipts, warranties, reports, recovery passphrases or encryption keys.
10. Retention and safeguards
Account and cloud data are retained while the account is active and as needed to provide requested services. Billing, security and fraud-prevention records may be retained when reasonably necessary for accounting, dispute handling, legal obligations or protection of the service. Support correspondence may be retained long enough to resolve the request and maintain support records.
Local inventory remains on the user’s device until the user deletes it, clears the app’s storage or uninstalls the app in a way that removes local app data. Ghost uses administrative, technical and access-control safeguards appropriate to the information under its control and will respond to privacy or security incidents as required by applicable law.
11. Account and data deletion
Users can request deletion inside Ghost Inventory or through the public Delete Account page. The deletion process targets the authentication account, encrypted Ghost Cloud snapshot, stored cloud attachments and account entitlement records, subject to limited records that may be retained for legal, billing, fraud-prevention, dispute or security purposes.
Deleting a Ghost account does not automatically cancel a Google Play subscription. Local inventory may remain on the device until the user deletes it, clears app storage or uninstalls the app.
12. Access, correction and privacy requests
Users may contact Ghost to ask about personal information under Ghost’s control, request correction of account information, withdraw optional marketing consent or raise a privacy concern. Ghost may need to verify identity before acting on a request. Some encrypted private-vault content may be unreadable to Ghost by design and can be accessed only through the user’s unlocked vault.
13. Changes and contact
We may update this policy as Ghost Inventory changes. The effective date at the top will be revised when material updates are published.
Questions or privacy requests: support@ghost-technologies.net.