Contact Support
Get help with sign-in, subscriptions, plan access, cloud backup, account recovery or general product questions.
Email Ghost SupportGhost support
Real help when something does not behave like it should.
Questions about your account, subscription, cloud backup or a technical problem go directly to Ghost Inventory Support.
Report a Bug
Tell us what you were trying to do, what happened instead and whether you can reproduce it. Screenshots are optional.
Prepare Bug ReportProtect your vault: Never email a password, recovery passphrase, encryption key, full property address, inventory report, receipt or private vault file unless support gives you a specific safe troubleshooting step. Ghost’s in-app bug report should never attach those items automatically.
Common questions
Answers before you wait for a reply.
How do I cancel a subscription?
Open Google Play, select your profile, then Payments & subscriptions → Subscriptions → Ghost Inventory. Uninstalling the app does not cancel a subscription.
Why is Ghost Cloud unavailable on Free?
The Free plan stores inventory locally on the device. Encrypted Ghost Cloud backup and restore are included with Premium and Pro / Estate.
What happens if I downgrade?
Your local vault is not deleted because of a paid-to-Free downgrade. Existing saved records remain available, while new activity can be limited by the Free plan. New Ghost Cloud backups pause, and an eligible encrypted backup may remain restorable for up to 90 days before expired cloud data is queued for deletion.
Can support see my inventory?
Ghost Cloud is designed around encrypted private-vault backups. Support should not request or automatically receive your inventory content, photos, receipts, addresses or recovery keys during normal troubleshooting.
Can Ghost recover a lost vault passphrase?
Ghost cannot retrieve a plaintext recovery passphrase. From an already unlocked vault or trusted unlocked device, you can replace it after re-authentication; the new passphrase invalidates the previous one. Without the valid passphrase or a usable unlocked trusted device, the encrypted backup may be permanently inaccessible.
What is included in a Full Evidence Report?
The Android launch build is designed to include an inventory summary plus readable selected item photos, receipt images and PDF pages, warranties, appraisals, certificates, ownership records, repair estimates and serial or VIN proof. Reports organize user-provided records and do not guarantee insurer acceptance or claim approval.
How do I delete my account?
Use Settings → Account → Delete Account in Ghost Inventory, or follow the instructions on the Delete Account page.
How many AI scans are included?
Free includes 3 AI scans per month, Premium includes 150, and Pro / Estate includes 400. Separate one-time AI top-ups are also available through Google Play. Monthly plan scans are used before non-expiring top-up scans; the app shows the live remaining balance for the signed-in account.
How does Walkthrough AI use credits?
A usable distinct item found by Walkthrough AI can consume one AI scan credit. Empty or unclear views, automatic retry, and bounded value verification do not add another credit for that same request.